Need help? We’re here to support you with orders, shipping, returns, sizing and product availability.
Contact
Email: support.us@fuix.com
Phone: +1 (786) 380-6345
To help us respond faster, please include (if available) your order number and the email used for purchase.
Response times
We usually reply within 24–48 business hours.
Support hours
Monday – Friday: 09:00 – 18:00 (ET)
Returns, refunds & sales terms
For full details about the right of withdrawal, returns, refunds, shipping and sales terms, please refer to our Terms & Conditions .
Looking for quick answers? Check our FAQ.
Before contacting us, please have these details ready (if available)
- Order number
- Email used for purchase
- Item(s) concerned (name or code)
- Reason for request (e.g., return, exchange, delivery, defective item)
- Photos of the product/packaging (only if useful: defect or damage)
Tip: for questions about orders and shipping, always include your order number in your message.